Who we are
Our website address is https://arcadex.in.
This policy is subject to change at any time without notice — please review it periodically.
By visiting and/or using our website, you consent to our use and disclosure of your personal information in accordance with this policy.
Information we collect
Contact information: your name, email, mobile/phone number, street, city, state, PIN code, country and IP address.
Payment and billing information: your billing name, billing address and payment method when you buy a product. We NEVER collect your card number, expiry, or other card details — these are obtained and processed by our online payment partner(s).
Information you post: content you post in a public space on our website or on a third-party social media site belonging to Arcade X.
Other information: your IP address, browser, the site you came from, time spent, pages accessed, the type of mobile device, and your OS version.
How we collect information
Directly from you — when you buy something, post a review, or ask us questions by phone or email.
Passively — using tools like Google Analytics, Google Webmaster, browser cookies and web beacons to understand your usage of our website.
From third parties — for example, if you use an integrated social media feature, that site may share information such as your name and email address.
How we use your information
To contact you — for example to confirm a purchase, or for promotional purposes.
To respond to your requests or questions, and to confirm registrations for events or contests.
To improve our products and services and customise your experience.
To analyse site trends and customer interests, combining data you give us with data from third parties.
For security purposes — to protect our company, customers and websites.
For marketing — to tell you about promotions, offers, new features or products (ours or third-party ones we think you'll find interesting).
To send transactional communications, such as emails or SMS about your account or a purchase.
As otherwise permitted by law.
Sharing with third parties
We share information with vendors who perform services on our behalf — online registration, payment processors, transactional messaging and delivery. Some vendors may be located outside of India.
We may share information to comply with the law, respond to a court order/subpoena or government request, or when investigating potential fraud.
We may share information with any successor to all or part of our business (for example, if part of our business is sold).
We may share your information for reasons not described here — and will tell you before we do.
Third-party sites
Links may take you to websites we do not control. This policy does not apply to their privacy practices; please read their policies carefully. We are not responsible for these third-party sites.
Grievance & updates
For any questions or privacy concerns, email us at contact@arcadex.in.
From time to time we may change our privacy practices; we will notify you of material changes as required by law and post an updated copy on our website.
Jurisdiction
Your visit and any dispute over privacy is subject to this policy and the website's terms of use. Any disputes arising under this policy are governed by the laws of India.