Return, Replacement & Cancellation

Pre-orders cannot be cancelled once placed, and pre-order delivery timelines may be delayed by 1–2 weeks.

Standard orders can be cancelled free of charge at any time before they are packed.

Once an order is packed or ready for dispatch, cancellation is subject to the charges below.

UPI / Paytm Wallet: 2% of order value.

Credit Card: 3% of order value.

Debit Card / Net Banking / other wallets: 2% of order value.

These charges cover non-refundable payment-gateway fees plus shipping and fulfilment costs already incurred once an order has left our warehouse.

Delayed delivery: if your order is significantly delayed beyond the estimated timeline, you may still cancel — however the applicable cancellation charges above will apply based on your payment method.

To resolve any issue involving missing products, accessories, transit damage or Dead-on-Arrival (DOA) cases, you must record a complete, uncut unboxing video while opening the package.

Claims for missing items, damage or DOA products will not be accepted without a proper unboxing video.

Your video must show: the sealed package from all angles (original tape intact, no signs of tampering); one continuous, uncut recording; the product box before opening; and every item inside — the product, wireless dongle (if applicable) and all accessories (keycap puller, cable, extra switches/keycaps, grip tape/mouse feet, etc.).

After unboxing, inspect the product and accessories on camera to confirm everything is intact.

Do not accept the package if the box appears tampered with (extra layers of tape, signs of prior opening, etc.). Reject the delivery immediately and report it to us.

Once a tampered package has been accepted, we cannot be held responsible for replacement or refund — though we will still assist in coordinating with the logistics provider.

If a mouse or keyboard shows a fault or manufacturing defect within 7 days of delivery, we will arrange a return pickup at our expense.

Once we receive the item and verify the issue, a replacement will be arranged.

You must contact us within 7 days of delivery. Requests after 7 days are handled under the Warranty policy instead.

Returns are not accepted without all original accessories and the original box.

If a returned item is confirmed faulty and no stock is available for a replacement, a full refund is issued to your original payment method within 10 business days (allow extra time for your bank/card company to post it).

If you haven't received your refund within 15 business days, email contact@arcadex.in and we'll look into it.

Email: contact@arcadex.in