Warranty Policy

The warranty period starts from the date of purchase of the product.

Warranty time lost during the RMA process is not extended or reinstated.

Product age is calculated from the purchase date of the original order.

Stock-clearance items include a 7-day warranty for out-of-box defects only.

All keyboards include the standard warranty period listed on their respective product page.

Warranty exceptions: internal battery — 6 months; USB cable — 6 months.

Only products that specify warranty coverage on their product page are eligible.

The warranty covers manufacturing defects or functional issues occurring during normal use.

We first attempt to repair the product.

If repair is not possible, we will provide a replacement unit.

If a replacement is out of stock, you may wait for one (which may be available within 30–90 days), or opt for a refund processed as per the depreciation policy below and subject to deductions for any missing accessories.

0–3 months: 80% refund.

4–6 months: 70% refund.

7–9 months: 60% refund.

10–12 months: 50% refund.

USB cable: ₹300.

Switch / keycap puller: ₹250.

Extra switches: ₹25 each.

Wristpad: ₹500.

In short: your refund is based on product age, minus the cost of any missing accessories — a process that is clear, transparent and fair.

Keep your purchase receipts and related correspondence.

Products must be sent clean — a ₹100 cleaning fee applies to units received with dust, hair or debris.

Customers pay the initial shipping; Arcade X covers return shipping for valid claims.

If a claim is rejected, return shipping of ₹150 is paid by the customer.

Our support depends on the coverage granted by the original product brand.

If the brand denies the claim, Arcade X cannot provide a replacement.

Claims are honoured only when the brand supports and approves them.

Physical, cosmetic or external damage — scratches, dents, cracks, broken casing, drop/impact damage, broken keycaps/buttons/hinges, burns, deformation, and water/liquid damage, rust or corrosion.

Loose ports or disconnection issues from repeated pulling, twisting or strain — loose USB ports, worn/damaged connectors, loose 3.5mm jacks or Type-C ports, improper cable insertion, or use of unsupported adapters/hubs/extensions.

Cable, connector and port damage — frayed/cut/crushed cables, bent or broken USB/Type-C connectors, damaged headphone wires, or damage from pets, sharp objects or excessive bending.

Incorrect installation or configuration — including improper driver/software installation or use beyond product specifications.

Electrical, voltage and power issues — voltage fluctuations, surges, unstable supply, incorrect chargers, faulty USB ports, or non-genuine parts/accessories.

Natural disasters and external events — fire, floods, earthquakes, lightning, war, civil unrest or other uncontrollable events.

Tampering, modification or unauthorized repairs — opened/tampered/modified units, unauthorized servicing, or customer modifications (switch swaps, soldering, custom PCBs, driver replacement, etc.).

Removed or tampered serial numbers / warranty seals — including unreadable serials or broken seals/stickers.

Firmware update failures (bricking) — failure during flashing, interrupted/incorrect firmware installation, or unofficial firmware usage.

Software conflicts and compatibility issues — third-party app conflicts, OS-level driver issues, wireless interference, or instability from custom EQ/RGB/macro software.

RGB and lighting variations — slight uneven RGB brightness (tested with keycaps removed) or minor LED variation that doesn't affect performance.

Headphone-specific: damage to earcups/hinges/sliders/headbands from force, torn/worn ear pads (normal wear), microphone damage from misuse/moisture, sound issues from earwax/dust buildup, battery degradation over time, or damage from incompatible DACs/amplifiers.

Normal wear and tear — keycap shine/fading, reduced wireless battery performance, worn mouse feet, switch feel/sound changes, and ear-pad/foam aging.

Email: contact@arcadex.in · Phone: +91 7015937792 (11 AM – 5:30 PM).

By purchasing from Arcade X, you agree to this warranty policy.